What are the shipping options for my souvenirs?
hushsoul offers free worldwide shipping for all urns and cremation jewelry. Items are shipped within 1-3 business days, and delivery time is usually 6-15 business days.
How long will it take for my engraved item to arrive?
Engraved urns require an additional 1-3 business days for personalization before they can be shipped. If you require faster delivery, please contact us - we will do our best to expedite processing and accommodate your timeline to ensure your keepsake arrives as quickly as possible.
What should I do if I don't receive my order?
If your order has not arrived within 16 working days, please contact us so we can track your shipment and resolve any issues. We will ensure your souvenir arrives as quickly as possible.
What should I do if I receive a defective order?
If your order is damaged or defective, please contact us immediately. We pride ourselves on our craftsmanship and will quickly replace or repair it at no extra charge.
Can I return my urn or necklace? What is your return policy?
hushsoul offers a 15-day return and exchange policy for non-engraved items. Due to the personalized nature of our products, engraved urns are final and non-returnable. For complete details on how to initiate a return or exchange, please visit our Return Policy page.
How do I change the urn I've ordered?
If you need to modify your order, please contact us as soon as possible. If your urn has already been engraved, we may not be able to make the change, but we will do our best to accommodate your request before processing.
How are your urns made? Where do you source the materials?
hushsoul's urns are handcrafted in Japan and China using sustainable, local materials. Our artisans ensure that each urn is meticulously designed and crafted to honor your loved one.
How to choose the right urn size?
Each product page includes detailed dimensions, weight capacity, and cubic inches to help you choose the right urn. Generally, one cubic inch holds one pound of pre-cremation weight. If you need help choosing, please feel free to contact us.
How do I transfer the ashes into the urn?
Cremated ashes are typically placed in a sealed plastic bag inside a plastic container. To transfer the ashes, simply place the sealed bag inside the urn. If necessary, a funnel can be used for precise placement. If you have any questions, our team will be happy to assist you.
How do I track my order?
Once your order has shipped, we'll email you a tracking number. You can use this number to track the status of your shipment. If you don't receive tracking information, please contact us for assistance.
Can I travel with urns? Are they TSA approved?
Most hushsoul urns are TSA-compliant and safe for air travel. Choose a non-metal urn to facilitate security screening. We recommend placing the urn in your carry-on luggage and bringing a certificate of cremation from the funeral home.
